Shipping, Delivery, Return and Exchange Policy
We will always try our best to meet the demands of all the customers. Whenever a dispute comes up, we are willing to handle it properly with you.
Here are the situations that may cause disputes:
- Item not received.
- Delivery on the way.
1. Parcel seized by customs:
It is buyer’s duty to do customs clearance. So, you should contact the customs office to take your parcel once it has been seized. Please feel free to contact us if you need any documents to clear customs (such as invoice).
2. Status of shipment stagnated for a long time:
If status of the parcel stagnated for a long time, we advise you to contact your local post office to check it for you, at the same time, we will ask our shipping agent to figure out what happened to your parcel. You can keep in touch with us until the parcel is delivered successfully.
1. If the parcel is delivered unsuccessfully because of wrong address offered by buyer. We are not responsible for any loss caused.
2. If the parcel is sent to a wrong address or lost by the shipping company, we can resend the parcel to you.
Item not as described:
You are encouraged to open the parcel to check the item once it is delivered to your house. You should contact us within a day if you are not satisfied with the item.
WE DO NOT ACCEPTS RETURNS OR OFFER REFUNDS FOR GOODS SOLD. ALL SALES ARE FINAL.